Question 1: Can you make OEM or ODM product?
Yes, if QTY attractive enough, we can create new mould for you, make bodies casting with your logo and your nameplate; if QTY not attractive enough, will be only with your nameplates or labels.
Question 2: How long is your delivery time?
General speaking, we have some stock for regular products, it is 1~2 weeks if the goods are in stock; if not in stock will be 4~8 weeks, depends on category.
Question 3: Do you provide free samples?
If samples available in stock, yes, we could offer the free sample to you, but the air cost or courier cost will be on your account.
Question 4: What are your payment terms?
Order value less than 20,000USD, 100% in advance. Order value more than 20,000USD, 30% T/T in advance, balance before shipment. L/C available as well.
Question 5: What is your quality control process?
We follow strict products inspection and SOP processing. Our R&D teams in Germany and China ensure all products meet high-standard testing requirements.
Question 6: How quickly can I get a response to my inquiry?
We provide a quick feedback service and guarantee a response within 12 hours. Our sales team has over 10 years of experience to assist you efficiently.
Rock Auto
